Frequently Asked Questions
Will this hose kink, burst or lose pressure?
This hose expands and contracts evenly to help reduce kinks, weak points, and sudden pressure drops. The reinforced inner core supports a steady water flow, so you can water without stopping to fix twists or tangles.
Is it strong enough for everyday backyard use?
Yes. It’s designed for regular Aussie backyard jobs like watering the garden, washing the car, or cleaning outdoor areas. The tough outer fabric helps protect the hose during everyday use, without feeling bulky or heavy.
Will it fit my existing tap and spray nozzle?
It connects to standard Australian taps and works with most common spray nozzles and fittings. Setup is quick and simple, with no extra parts or tools needed.
Will it shrink down properly after each use?
Once the water is turned off, the hose naturally contracts back to a compact size. This makes it easy to store without bulky coils, saving space in your yard or shed and keeping things neat.
Where are you located?
Our head office is located in Gold Coast, Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at info@burkesyard.com.au
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.